Shipping FAQs

If you have any questions or need help shopping online, please email shop@bridesdiary.com.au or call 612 4885 3887 Monday to Friday 8:30am – 4:30pm AEST.

Q Which courier service will be delivering my order?

We use Australia Post, Startrack and Fastway Couriers.

Q What if I am not home for delivery?

You can select ‘Leave at Door’ in the Checkout if no one will be available to sign for the package, or Australia Post will leave a calling card for you to collect your order from the Post Office.

Q Can I select ‘Leave at Door’?

Yes, at the checkout you have this option if there will be no one at home to sign for the order.

Q What if my order arrives damaged?

Please email photos of the damaged product to shop@bridesdiary.com.au, preferably with the box and packaging. We will replace any items that arrive broken in transit.

Q Can I return something if I don’t like it?

We stand behind our products 100%. If you are not completely satisfied, you must contact us within 10 days for an exchange*. NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR APPROVAL. Refund amounts for any returns will apply only to the purchase price of the product. Shipping charges will not be refunded. No returns on opened products, food/candy items or coloured decorations such as streamers, candles, etc. Items personalised as per order cannot be returned. Candles shipped by ground during the summer months cannot be returned.

NOTE: Colours vary slightly due to the manufacturing process specific to each product. Although it is impossible to achieve an exact colour match for every item, small variations in colour serve to enhance the overall effect of your colour scheme. Products seen on the online catalogue do not always represent an identical colour match. Colour reproduction is limited by various situations beyond our control such as the hue/contrast settings on your monitor.

Q Do you offer Express shipping?

Yes, we offer Express post, which you can select at the Checkout.

Q How much will shipping cost?

Please note that shipping times depend on your location.

Shipping Method Price Shipping Time
Standard $11.00 3-5 working days
Express $16.50 2-3 working days

 

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